Refund Policy

At Gulaab, we want you to be completely satisfied with your purchase. If you're not happy with your order, please review our refund policy:

1. Eligibility for Refunds

   • Items must be returned within 7 days of receiving your order.
   • The item(s) must be unused, unwashed, and in original condition with all tags attached.
   • Sale items, clearance items, or personalized/customized products are not eligible for a refund unless defective.

2. How to Initiate a Refund

   • To request a refund, please contact our customer service team at [email address: gulaabfabrics1@gmail.com] or [phone number: 03218555461] with your order number and reason for the return.
   • You will receive instructions for sending the items back to us.

3. Return Shipping

   • Customers are responsible for the return shipping costs unless the item is defective or damaged.
   • We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.

4. Refund Processing

   • Once we receive the returned items and confirm they meet the conditions, we will process your refund to the original payment method.
   • Refunds may take 5 business days to reflect on your bank or credit card account, depending on your financial institution.

5. Exchanges

   • If you wish to exchange an item for a different size or color, please follow the same steps for returning the item and place a new order for the exchange.

6. Damaged or Defective Items

   • If your item is damaged or defective, please contact us within 5 days of receiving the product. We will provide a full refund or replacement at no additional cost.