Terms of Service

Thank you for visiting Gulaab. Please read these Terms of Service ("Terms") carefully before using our website or purchasing any of our products. By accessing or using our Site, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with these Terms, please do not use our Site.

1. Products and Orders

  • All products available for purchase on our Site are subject to availability.
  • We reserve the right to limit quantities of items purchased and may cancel or modify any orders at our discretion.
  • Prices for products are listed in [PKR] and may be subject to change without notice.
  • We do not guarantee that the colors, sizes, or details of the products displayed on the Site will exactly match the products you receive.

2. Payment and Billing

  • Payment for products must be made at the time of purchase via the payment methods listed on our Site.
  • By submitting an order, you authorize us to charge the total amount, including taxes and shipping fees, to your selected payment method.

3. Shipping and Delivery

  • We will ship orders to the address provided by the customer. Shipping times may vary depending on location and carrier.
  • Delivery dates are estimates and are not guaranteed.
  • Customers are responsible for any customs duties, taxes, or fees applicable to international shipments.

4. Returns and Exchanges

  • We accept returns and exchanges within 15 days of receiving your order. Items must be unused, unwashed, and in their original condition.
  • To initiate a return or exchange, please contact our customer service team at gulaabfabrics1@gmail.com
  • Some items, including sale items, may be non-returnable or subject to special conditions. Please check the product description before purchasing.

5. User Accounts

  • You may create an account to manage your orders, preferences, and access special promotions.
  • You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account.

6. Intellectual Property

  • All content on our Site, including product images, designs, logos, and text, is the property of Gulaab and is protected.
  • You may not use, reproduce, or distribute any content from the Site without our prior written consent.

7. Privacy Policy

  • Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information.

8. Limitation of Liability

  • Gulaab is not liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our products or services.
  • We are not responsible for any delays or errors caused by third-party service providers, including shipping carriers and payment processors.

9. Governing Law

  • These Terms shall be governed by and construed in accordance with the laws without regard to its conflict of law principles.

10. Changes to Terms of Service

  • We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site after such changes constitutes acceptance of the new Terms.

11. Contact Us

  • If you have any questions or concerns about these Terms or your order, please contact us at:
    • Email: gulaabfabrics1@gmail.com
    • Phone: 03218555461